Job Summary We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. Responsibilities ? Handle inbound and outbound calls to customers and clients maintaining a high quality of services ? Identify the needs of customers, resolve issues and provide solutions within the timeframe ? Ensure you follow the customer service script provided by the company for uniformity ? Adhere to the company policies and the customer resolution process & steps ? Maintain good customer relations ? Meet personal targets and work towards meeting team targets ? Maintain records of the conversations with the customer and analyze the data ? Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data Skills & Qualification ? A bachelor's degree is preferred ? Prior experience with customer service and call centers in relevant job roles ? Good knowledge of CRM practices and systems ? Customer-oriented attitude with professionalism, strong call handling skills, and active listening ? Strong multitasking, time management, and target achieving skills ? Excellent communication skills with good command of the English language Language Preferences Hindi, English, Telugu & Tamil