UPS Remote Chat Support Specialist - Work From Home Job

Join our team as a Remote Chat Support Specialist with UPS, where you'll provide exceptional customer service through online chat channels. As a vital part of our customer support team, you'll assist customers with inquiries, provide solutions to their concerns, and ensure their shipping experience is smooth and hassle-free. Responsibilities: - Respond to customer inquiries and resolve issues through chat support - Provide accurate and timely information about UPS products and services - Assist customers with tracking packages, scheduling pickups, and other logistics-related inquiries - Collaborate with other departments to ensure a seamless customer experience - Meet or exceed performance goals for customer satisfaction and resolution times - Stay up-to-date on UPS policies, procedures, and industry trends Requirements: - 4 years of experience in customer service or a related field - Adaptable and confident personality traits - Strong communication skills, both written and verbal ... Ability to work independently and efficiently in a remote setting - Proficiency with chat and communication tools - Knowledge of UPS products and services is a plus Benefits: - Profit sharing opportunities - Dental insurance coverage - Company-provided equipment for remote work Working Environment: At UPS, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to providing top-notch service to our customers