Job Brief: We are hiring a mobile customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels remotely. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay: $23 - $28 per... hour Hours: Monday - Friday, 9am - 7pm Responsibilities ? Maintaining a positive, empathetic, and professional attitude toward customers at all times. ? Responding promptly to customer inquiries. ? Communicating with customers through various channels. ? Acknowledging and resolving customer complaints. ? Knowing our products inside and out so that you can answer questions. ? Processing orders, forms, applications, and requests. ? Keeping records of customer interactions, transactions, comments, and complaints. ? Communicating and coordinating with colleagues as necessary. ? Providing feedback on the efficiency of the customer service process. ? Managing a team of junior customer service representatives. ? Ensure customer satisfaction and provide professional customer support. Skills Required ? High school diploma, general education degree, or equivalent. ? Ability to stay calm when customers are stressed or upset. ? Comfortable using computers. ? Experience working with customer support