Servicing Support Specialist (REMOTE - Eastern Time Zone)

Job Description What you'll do... ? Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. ? Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. ? Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. ? Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. ? Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. ? Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type of financial transactions on a loan. ? Performs other duties or special projects as assigned. What You'll Need ? Knowledge of Microsoft Office Suite required. ? Must be a team player with strong attention to detail and able to work independently. ? Knowledge of relevant industry-specific software packages preferred. ? Analytical, detail oriented. ? Ability to interact with senior management. ? Ability to make decisions that have significant impact on the department's credibility, operations, and services. ? Ability to organize and prioritize own work schedule on short-term basis. ? Strong math skills. Balance and check results for accuracy. ? Ability to compose letters. ? Ability to express or change ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. ? Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints. ? High school diploma or GED required. College education preferred but not required. ? Minimum of two (2) years related mortgage banking, and/or financial experience preferred. EEO/AAP Employer https://oag.ca.gov/privacy/ccpa Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #carrington