Part-Time Evening Remote Customer Service Representative at Imaginary Company

Part-Time Evening Remote Customer Service Representative at Imaginary Company Job Description... Are you a customer service enthusiast looking for a flexible, remote job opportunity? Imaginary Company is seeking a dedicated Part-Time Evening Remote Customer Service Representative to join our dynamic team. This role is perfect for individuals with a knack for problem-solving and a passion for providing exceptional customer support. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and excel at delivering high-quality service, this is the perfect role for you. Job Type Part-Time, Remote Position Working Hours Evening hours, approximately 4 PM ? 9 PM (20-25 hours per week) Responsibilities ? Respond promptly to customer inquiries via phone, email, and chat ? Resolve customer complaints and issues in a timely and efficient manner ? Maintain accurate customer records and update information as needed ? Provide product and service information to customers ? Escalate complex issues to appropriate departments ? Conduct follow-ups to ensure customer issues are resolved ? Assist with other customer service tasks as needed ? Contribute to team meetings and training sessions Benefits ? Competitive hourly wage ? Flexible working hours ? Remote work opportunity ? Comprehensive dental plan ? Paid training sessions ? Employee assistance programs Hourly Salary Range $25 ? $45 per hour, depending on experience and performance Job Requirements ? Excellent communication skills, both written and verbal ? Strong problem-solving abilities ? Ability to work independently and as part of a team ? Proficiency in using customer service software and tools ? High-speed internet connection and a quiet workspace ? Previous customer service experience preferred Other Relevant Details ? Located in the United States ? Must be legally authorized to work in the U.S. ? Remote position with required evening working hours Basic Educational Requirements ? High school diploma or equivalent required ? Some college coursework preferred Positive Work Environment At Imaginary Company, we pride ourselves on fostering a positive and inclusive work environment. We believe in recognizing hard work, encouraging professional growth, and maintaining a healthy work-life balance. Our team is supportive, collaborative, and dedicated to providing the best customer service in the industry. Company Description Imaginary Company is a leading provider of innovative customer service solutions. We specialize in delivering top-notch support to our diverse clientele, ensuring their needs are met with the highest level of professionalism and care. Our mission is to exceed customer expectations through exceptional service, cutting-edge technology, and a team of dedicated professionals. At Imaginary Company, we value integrity, innovation, and collaboration. We are committed to creating a positive and rewarding work environment where our employees can thrive and grow. Join us and be a part of a company that is passionate about making a difference in the world of customer service