Scope of work: ? Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs. ? Professionally handle a high volume of incoming calls. ? Ability to utilize and navigate multiple systems simultaneously. ? Be dependable and meet all attendance requirements. ? Resolve customer issues via one-call resolution guidelines and/or escalated processes. ? Meet or exceed company and client performance metrics. ? Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. ? Responsible for handling de-escalation calls ? Ability to accept and embrace changes within the current business environment. ? USB Headset MUST BE any of the following: ? Plantronics 3320 Blackwire ? Approx.. $54.95 on Amazon, No other cords required. Plantronics 3220 Blackwire ? Approx.. $54.95 on Amazon, No other cords required. ? Plantronics 5220 Blackwire ? Approx.. $80.78 on Amazon, No other cords required. ? Plantronics EncorePro 520 ? Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon ? Holidays and Paid Vacation ? Family and Individual Medical, Dental and Vision Benefits ? Prescription Drug Coverage ? Short/Long Term Disability ? Employee Assistance Program (EAP) ? Tuition Reimbursement ? 401(k) ? Life Insurance & ADD ? Insurance License Renewal (for License Agents) ? Flexible Spending Account ? Local/National Employee Discounts ? Growth Opportunities (80-85% of management has been promoted within Everise)