Live Chat Representative

Remote, USA Full-time Posted 2025-07-19
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Overview We are seeking a Customer Support Representative to join our team and provide exceptional service to our clients. The ideal candidate will have a passion for customer service and strong communication skills. Duties ? Respond to customer inquiries via phone, email, and chat in a timely and professional manner ? Provide information about products and services, process orders, and handle returns or complaints ? Utilize computerized systems to track, gather information, and troubleshoot customer issues ? Collaborate with the sales team to ensure customer satisfaction and retention ? Analyze customer feedback to improve processes and services Qualifications ? Previous experience in customer service or a related field ? Excellent phone etiquette and the ability to communicate effectively with customers ? Proficiency in English; multilingual abilities are a plus ? Strong problem-solving skills and the ability to analyze information accurately ? A passion for helping others and providing top-notch customer support Job Types: Full-time, Part-time Pay: $18.25 - $19.40 per hour Benefits: ? 401(k) ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Vision insurance Shift: ? Day shift ? Evening shift ? Morning shift ? Night shift ? Overnight shift ? Rotating shift ? Split shift People with a criminal record are encouraged to apply Work Location: Remote

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