Call Center Customer Service Representative (REMOTE)

Please note that this is a 6 months contract position. Location: Remote, Candidate must work CST hours. Hours: 8-4:30pm (15 minute break in the morning, 15 minute break in the afternoon) Must Have: ? SAP (Data Entry, quoting) and Office 365 required. (minimum 1 year of experience) ? Self motivated, team orientated Good to Have: ? Microsoft Excel experience ? S/4 Hana Experience Education/Experience: ? High school diploma or GED preferred. ? 1-2 years customer service related experience required. Day to Day: ? Processing orders, quoting and helping team members work their overflow. ? Running reports in SAP. Working and collaborating with the team. ? Candidate will be trained on processes, its important for candidate to have the SAP experience to understand the role and be successful in the position. ? Contractor will also be helping with debits, credits, and tracking shipments. Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: ? Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. ? Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. ? Refer unresolved customer grievances to designated departments for further investigation. ? Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: ? Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. ? Ability to work independently and manage one s time. ? Ability to accurately document and record customer/client information. ? Previous experience with computer applications, such as MS Outlook or data entry software. Applicants must provide their phone number. Reference job number A4437