Customer Service - RMA Order Management

Remote, USA Full-time Posted 2025-07-13
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Description: ? Process incoming Return Material Authorization (RMA) orders from Calix Customers ? Order entry for RMA orders, including order validation for order accuracy ? Respond to product delivery concerns and work with internal teams for resolution ? Answer delivery inquiries from customers and sales teams ? Inform customer about the ordering process ? Control and monitor inventory levels, including making system adjustments based on physical information ? Interface with third-party logistics vendors to ensure materials are moving through the supply chain. Requirements: ? Experience with ERP systems, preferably Oracle ? Experience with CRM systems, preferably Salesforce.com ? Transactional knowledge of order creation and RMA processing ? Excellent analysis and problem-solving skills ? Highly organized and motivated with the ability to work on multiple projects ? Ability to work well under pressure in a fast-paced environment ? Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team ? Excellent written and verbal communication skills ? Strong computer knowledge and skills in Microsoft Office and Excel ? Possess a professional and cooperative attitude Benefits:

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