Description: ? Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. ? Understand the nature of the member?s distress, ensuring their immediate safety, and document the details promptly and accurately. ? Maintain a compassionate and composed demeanor, especially during high-intensity calls. ? Relay critical information to the internal and external teams to expedite the dispatching process. ? Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. ? Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Requirements: ? Prior customer service experience. ? Call Center experience is preferred. ? Bilingual skills, especially in Spanish, are a plus. ? Ability to provide excellent customer service and thrive in a high-volume call environment. ? Excellent communication skills, both verbal and written. ? Empathy and a strong desire to help those in distress. ? Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. ? Comprehensive understanding of maps, GPS systems, and traffic safety rules. ? Proficiency in Microsoft Teams and Outlook. ? High School diploma, GED or equivalent. Benefits: ? Health coverage for medical, dental, vision ? 401(K) saving plan with company match AND Pension ? Tuition assistance ? PTO for community volunteer programs ? Wellness program ? Employee discounts (membership, insurance, travel, entertainment, services and more!)