Remote Customer Service Representative ? Walmart Online ? Philippines

As a Remote Customer Service Representative for Walmart Online, you will be responsible for providing exceptional customer service to Walmart?s online customers. You will handle inquiries, resolve issues, and ensure a seamless shopping experience. This role involves interacting with customers via phone, email, and chat, addressing their needs promptly and professionally. Additional Information: Location: Remote (work from home) Work Hours: Full-time, flexible schedule with availability for weekends and holidays Training: Comprehensive training program provided Reports to: Customer Service Manager Remote Customer Service Representative ? Walmart Online Key Responsibilities: Respond to customer inquiries via phone, email, and chat Resolve customer issues related to orders, payments, returns, and product information Provide accurate information about products and services Handle complaints and escalate issues to appropriate departments when necessary Maintain a high level of... professionalism and customer satisfaction Keep accurate records of customer interactions and transactions Adhere to company policies and procedures Required Qualifications: High school diploma or equivalent Minimum of 1 year of customer service experience Excellent verbal and written communication skills Proficiency in using computers and navigating multiple systems Ability to multitask and handle high-volume inquiries Strong problem-solving skills and attention to detail Reliable internet connection and a quiet, dedicated workspace Remote Customer Service Representative ? Walmart Online Preferred Qualifications: Previous experience in e-commerce or retail customer service Familiarity with Walmart?s products and services Bilingual abilities (Spanish/English) are a plus Experience with CRM software and customer support tools Benefits Information: Competitive salary with performance-based incentives Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holiday pay Employee discounts on Walmart products Opportunities for career growth and advancement Flexible work schedule and remote work environment Remote Customer Service Representative ? Walmart Online ? Philippines