Job Summary The customer support representative (CSR) position serves customers by providing product and service information and by resolving product and service problems. Our CSR?s assist customers in making cost-effective decisions and guide customers in the correct use of a product. CSR?s ? duties include assistance in selling, planning, billing, and upgrading Aeneas products and services. Representatives should be able to answer, clarify and identify customers? issues, determine the cause of a problem, and select and explain the best solution to the problem. Representatives should also remain professional, courteous, and personable when interacting with customers. Major Duties ? Making and taking calls from customers inquiring about services ? Providing best quality customer service to customers ? Staying current on new technology trends reading journals and exercising curiosity Requirements ? Strong computer skills ? Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone. ? Self-starter and a problem solver ? Team player