Special Order Account Representative

Remote, USA Full-time Posted 2025-07-13
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Description: ? Responsible for managing projects for customers? accounts to present promotional products and event solutions. ? Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. ? Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders. ? Professionally communicate both verbally and written. ? Utilize project management skills to coordinate multiple projects at one time. ? Organize daily tasks to meet crucial deadlines and customer service level agreements. ? Attention to detail and multi-tasking are essential. ? Manage complex projects which may include multiple destination shipments, ? kitting/fulfillment, and rush orders. ? Anticipate customer needs by understanding account history. ? Ability to problem solve issues with orders to provide the best possible solution to customers ? Prepare quotes and process orders through the order entry process ? Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams. ? Build relationships with internal teams to provide exceptional customer experience. ? Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities ? Partner with finance team to facilitate the billing process and settle billing resolutions. ? May be invited to SPP?s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors. Requirements: ? 2+ years of customer service experience ? 2+ years of project management Benefits: ? Inclusive culture with associate-led Business Resource Groups ? 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) ? Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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