Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Better together!This position is on-site, and we are looking for people who share our passion. Position Responsibilities ? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics ? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success ? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction ? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching ? Handle escalated customer issues and provide weekly support for customer interactions Minimum Requirements ? High School diploma or equivalent required. ? 3+ years of customer service experience ? 2+ years of experience in a leadership ? Effective communication skills Powered by JazzHR LaOPdxN9N6