Training and Support Specialist (Remote, Night shift)

Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling... appointments for our sales team. Your responsibilities include: ? participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements ? conducting onboarding activities to ensure smooth transition for new hires ? providing guidance and support to new team members, helping them acclimate to their roles and the company?s processes ? serving as a resource person for answering questions and addressing concerns during the onboarding period ? conducting training activities as needed ? qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members ? assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience ? making outbound calls to potential customers with the goal of consistently delivering agreed targets ? scheduling consultations between contacts/prospective customers and members of our Sales Team ? inputting information accurately into our system ? representing the company in the best way possible when conversing with contacts ? ensuring all calls are done based on standards and requirements of the company ? delivering reports accurately and on a timely basis ? participating and documenting processes and improvement initiatives Requirements ? With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience ? Experience working w/ any CRM Tools (Salesforce is a plus but not required) ? Experience with MS Office Tools ? With prior experience with training, onboarding, and recruiting ? Strong people skills ? Excellent listening and verbal communication skills ? Has a strong broadband internet connection ? Has a designated professional and quiet workspace ? Amenable to working on a graveyard shift As an agile company, we're seeking a trailblazer who personifies the following qualities and traits: ? Proactive, adaptable and flexible ? Highly professional ? Willing to go the extra mile to achieve desired outcomes ? Highly collaborative ? Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes