About us We are professional, agile and professional... Our work environment includes: ? Modern office setting ? Food provided ? Work-from-home days ? Growth opportunities ? Casual work attire ? Relaxed atmosphere ? On-the-job training ? Flexible working hours ? Safe work environment ? Lively atmosphere ## Job Summary We are seeking a work from home Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting additional products or services. ## Duties - Answer incoming customer calls a professionally - Assist customers with product information, pricing, and availability etc - Upsell products or services to increase revenue if necessary - Resolve customer complaints in a calm and professional manner - Maintain customer records and update account information as needed ## Skills - Proficient in data entry with attention to detail - Excellent verbal and written communication skills in English; Bilingual proficiency is a plus - Strong customer service orientation with the ability to handle various customer personalities - Sales experience preferred for upselling opportunities ( not required) - Ability to effectively communicate and demonstrate phone etiquette Job Types: Full-time, Part-time, Contract Pay: $12.00 - $21.00 per hour Expected hours: No less than 15 per week Benefits: ? Flexible schedule ? On-the-job training ? Work from home Shift: ? 10 hour shift ? 4 hour shift ? 8 hour shift ? Day shift ? Evening shift ? Morning shift ? Night shift Work Location: Remote