About the job Technical Support Agent- OVERNIGHT (Remote) Position Description Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply! Shifts: Friday-Tuesday 10:30PM-7:00AM (overnight) Why We Need You ? Provide first level problem solving for Point of Sale hardware and software and other products, including, but not limited to, operational and technical problems ? Utilize service management systems gathering and maintaining service incident data ? Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures ? Ability to work a variety of shifts, including weekends, holidays, and overtime as requested, perform to defined standards, carry out special work assignments, and meet all conditions of employment ? Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction, building a relationship with our customers ? Perform customer service administrative task as assigned and understand customer database and processing customer part requests ? Work within KCS environment, required testing to reach preferred status as requested ? Decisions are limited and routine for which clearly defined procedures are documented ? Must display genuine concern and ownership for customers' situations ? Exercise sound judgement and analytical skills in determining a resolution to problems ? Provide and obtain general information which is technical in nature ? Work with moderate supervision What We're Looking For ? A minimum of one-year Customer Service experience. Helpdesk experience preferred. ? Call Center experience a plus. ? Problem solving, communication skills, typing, and basic Windows computer knowledge is required. ? Networking experience is desired. ? Reliable internet required with Broadband or fiber. ? Ability to work at a secondary location in case of ISP outage. ? AAS degree in electronics technology, computer science, or its equivalent is a plus. ? A+ certification and Microsoft certifications are also a plus Vets Hired