Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of... productivity in a fast-paced environment with strong multitasking capabilities. Responsibilities: ? Consistently provide genuine, friendly, personable and professional service. ? Handle multiple responsibilities and balance customer priorities. ? Efficiently schedule customer's deliveries to meet their needs. ? Go above and beyond for every customer concerns and requests. ? Support sales and operations team members so that each customer has a great experience in our store. ? Ability to multi-task within a fast-paced environment. ? Effective communication and organizational skills in person and on the phone. ? Handle excellent listening skills and the ability to work independently and with your team members. ? Perform any additional functions that may be assigned by management. ? Be able to resolve any escalated customer issues. Requirements: ? Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment ? Excellent phone and customer relationship skills ? Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. ? Working knowledge of computers and contact management/customer service tracking software ? Passionate about creating excellent customer experiences and building both internal and external relationships; good team player ? A self-starter and results-oriented with the ability to see multiple tasks through to completion ? Demonstrates a high degree of integrity and professionalism ? Excellent written and verbal communication skills ? Organized and detail-oriented Associated Tasks ? Handling customer requests as the need arises ? Scheduling customer requests ? Manage incoming emails ? Proactive outbound calling as needed ? Assisting technicians with any challenges that occur during the course of the day Required Education and Experience ? High School Physical Demands: ? No heavy lifting required Position Type and Expected Hours of Work: ? Full time ? Monday through Friday ? 8:00am - 4:00pm or 9:00AM ? 5:00PM ? 40 hours weekly Travel: ? No travel is expected for this position Benefits ? 100% paid health care for individuals, along with family plans ? 100% paid dental Insurance for individuals, along with family plans ? Vision Insurance ? Pet Insurance ? 401k and company match ? Vacation Packages ? Sick Time ? 100% paid short-term and long-term disability plans ? Company-paid Life insurance We believe in being local, providing exceptional quality, service and having a reputation as being the best. Job Type: Full-time, Part-time Pay: $25.80 - $30.80 per hour Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Parental leave ? Vision insurance Shift: ? 8 hour shift Work Location: Remote