Remote Intake Specialist III - Remote/Hybrid Position

Remote, USA Full-time Posted 2025-07-22
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Remote Intake Specialist III (Documents) Established Law firm has an immediate opening for a Remote Intake Specialist III. Ideal candidate will have an upbeat, positive, and helpful temperament. Opportunities for growth and development. Great place to gain legal knowledge and experience. Starting pay is $13.00/hr. Hours are Monday-Friday 8:30am - 5:00pm... Essential Job Duties ? Observe rules governing privileged communication and confidential information. ? Answer a high volume of calls from members, while delivering quality service and creating a positive caller experience; verify information and follow any applicable scripts. ? Assist members with opening and updating legal intakes in computer system, coding files correctly, and sending messages to appropriate parties. ? Provide explanation of LegalShield plan benefits to members. ? Review call logs daily and audit intakes to ensure timely service to members. ? Utilize various software (LegalShield Partner, 8x8, outlook, etc.) with accuracy and efficiency. ? Process incoming mail, faxes, uploads and emails, filing in electronic document storage and sending email notifications as appropriate. ? File all correspondence in office document management system, ensuring accuracy of filing. ? Check incoming documents for potential conflict of interests, notifying appropriate parties. ? Adhere to firm standards of courtesy and professionalism, as well as LegalShield service standard requirements. Secondary Job Duties: Other tasks/projects as assigned by supervisor. Physical Requirements: Ability to remain seated for extended periods of time. Education/Experience/Skill Requirements: ? High school diploma or equivalent. ? Prior work experience required, customer service experience preferred. ? Good keyboard skills and computer skills. ? Excellent customer service skills/focus with demonstrated composure, ownership & professionalism. ? Good telephone communication skills; listening, courtesy and professionalism. ? Positive, upbeat, helpful and patient temperament. ? Good prioritization, organization and multitasking skills. ? Must be reliable with consistent attendance and punctuality. ? Must live in the North Texas area. Job Type: Full-time Pay: $13.00 per hour Expected hours: 37.5 ? 40 per week Benefits: ? Dental insurance ? Employee assistance program ? Health insurance ? Health savings account ? Life insurance ? Paid time off ? Referral program ? Vision insurance Schedule: ? Day shift ? Monday to Friday Application Question(s): ? Do you have high-speed internet? Education: ? High school or equivalent (Required) Experience: ? Customer service: 1 year (Required) Work Location: Hybrid remote in Fort Worth, TX 76107

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