Phone/Live Chat/Email Remote Based Customer Service Agents at ValuedHR Business Services

About the job As a Remote Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email communication channels. Your primary focus will be to assist our clients with any inquiries or concerns they may have regarding our services. This is a freelance position, allowing you to work from the comfort of your own home. Key Responsibilities: ? Respond to customer inquiries and provide accurate information about our services ? Assist customers with any technical issues they may encounter ? Process customer orders and payments ? Maintain a high level of customer satisfaction by resolving any issues or complaints in a timely and professional manner ? Collaborate with team members to ensure a seamless customer experience ? Keep detailed records of customer interactions and transactions ? Proactively identify opportunities to improve the customer experience and provide feedback to the team Qualifications: ? Minimum of 1 year experience in a customer service role ? Excellent communication skills, both verbal and written ? Ability to multitask and prioritize in a fast-paced environment ? Strong problem-solving skills and attention to detail ? Proficient in Microsoft Office and basic computer skills ? Availability to work flexible hours, including evenings and weekends ? Previous experience in a remote or freelance role is a plus Why Work With Us: ? Flexible work schedule and the ability to work from home ? Opportunity for growth and development within the company ? Supportive and collaborative team environment ? Chance to work with a diverse range of clients and industries