This a Full Remote job, the offer is available from: Africa 1st Line IT support (12 hr Shift Work, 4 days on 4 days off) Hours: 6am - 6pm UK time Location: Remote, South Africa Job description As a member of our team, you'll have the opportunity to work with variety of technologies and provide exceptional service to our customers. The role will be office /hybrid based with most calls being taken via phone and email, using remote support tools to provide First Contact Fixes and escalating higher level tickets to the UK and Spain-based Support teams. With 12-hour shifts on a 4-day on, 4-day off basis, you'll have plenty of time to recharge and pursue your interests outside of work. With onboarding and the first month being Monday to Friday, 9 AM to 5 PM, you'll have plenty of time to settle into your new role. With Contrac, you will have the chance to work with a global team and be part of a multi-functional Service business but you will also have endless opportunities for... personal development and career growth. KEY RESPONSIBILITIES: ? Prioritising and categorizing inquiries ? Respond to customer support requests by following the agreed procedures and/or using available information resources and advising user on appropriate action ? Analysis and prioritization of Incidents/Service Requests in alignment with the user/customer SLA ? Dispatch Incidents/Service Request to the 3rd parties support teams and follow them up on behalf of the affected user ? As part of a global support team, ensuring compliance to the Information Security guidelines and regulations Requirements YOU BRING THESE SKILLS, EXPERIENCE, EDUCATION: ? Fluent English and Spanish language skills are mandatory, spoken and written ? Good knowledge of PC hardware and software ? Windows OS (7 and above), Windows advanced troubleshooting ? MS Office and O365 administration and support for businesses ? Active Directory knowledge or experience ? 2 years of experience working in a similar service desk role is desirable ? Enthusiasm for continuous learning and interest in the latest technologies KEY COMPETENCIES: ? Ability to communicate clearly and professionally ? High customer orientation and emphasis ? Methodical and structural working approach ? Active listening ? Analytical skills and problem-solving skills ? Quality orientation and solving problems sustainable ? Team player This offer from 'Talent Shore' has been enriched by Jobgether.com and got a 77% flex score