Intuit Product Expert

Remote, USA Full-time Posted 2025-07-22
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About Education at Work Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence-informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities. The Opportunity TurboTax helps millions of people file their taxes smarter each year. A big part of their success comes from customers' positive experiences with their dynamic Product Experts. E@W is currently hiring seasonal Intuit Product Experts for the upcoming tax season. Product Experts will represent Intuit during their interactions with customers as employees of E@W. To represent the company with a high degree of professionalism, you should demonstrate excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. In addition to gaining technical skills as a Product Expert, customer support is a rich source of professional development, and E@W is committed to helping students develop in-demand soft skills during their work-based learning experience. Students can expect to refine their skills in the following areas, further positioning themselves as highly competent and desirable workers for their post-college careers: ? Effective communication in a business environment ? Proactive problem-solving ? Dependability and a strong work ethic ? Adaptability and flexibility ? Teamwork and collaboration Key Responsibilities ? Create high-quality customer interactions and experiences in support of Intuit?s TurboTax product. ? Handle inbound calls to TurboTax customer service center. ? Apply defined practices, procedures, and company policies to troubleshoot and resolve technical issues and resolve customer tax advice. Team/Leadership Skills ? Demonstrate a sincere desire for a quality customer experience. ? Exhibit a team player attitude. ? Promote a positive work environment. ? Thrive in a fast-paced environment and handle change well. ? Approach problem-solving collaboratively and enjoy sharing feedback. ? Understand the value of your impact on team and company success. Technical/Functional Skills ? Excellent written and verbal communication skills with the ability to display empathy with customers over the phone. ? Proficient computer skills with intermediate knowledge of relevant operating systems and software. ? Evaluate each customer?s unique situation using guided recommendations and provide solutions that best fit their needs. ? Simplify and communicate complex ideas to customers. ? Effectively diffuse situations with customers raising concerns. ? Stay up-to-date on changes to the product and tax season updates to provide knowledgeable support. ? Research, analyze, and determine appropriate actions in various situations. Organizational Skills ? Demonstrate initiative and the ability to multitask and effectively prioritize. ? Work well under pressure to meet team productivity goals and service level commitments. ? Understand and adhere to schedule requirements in a call center environment. ? Excellent time management skills and the ability to follow up with customers. ? Adhere to work schedules, with the flexibility to work overtime when needed. Knowledge/Background Experience ? High School diploma. ? Enrolled in a post-secondary degree-granting program. ? Previous experience in a customer service environment and comfortable using phone and chat if necessary. Student Benefits ? Earn up to $5,250 in tuition assistance per academic year. ? Mentorship/Coaching opportunities. ? Unparalleled opportunity to gain practical experience and resume-worthy skills. ? Access to a unique and direct college-to-career pathway. ? Paid in-person training. Work Requirements/Expectations ? Commitment to working at least 15-20 hours per week, with the flexibility to increase hours during the tax season and up to 29 hours per week during breaks. ? Availability to schedule work during Core Work Hours, with some weekend hours required: ? PEAK Tax Season - 7 days/week: 5:00 am - 9:00 pm PST ? Off-Season: Mon-Fri 5:00 am ? 5:00 pm PST Technical Requirements ? Maintain PCI Compliant workspace to protect sensitive data. ? Must have (or be able to obtain) an Ethernet connection (not WiFi). Please Note ? This position is seasonal, running from October to April. Students who meet performance standards will be invited back for the next tax season. ? E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

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