Description: ? Provide high-quality customer support via email, phone, and chat. ? Assist customers with technical issues and usability concerns. ? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues. ? Analyze and escalate complex cases to ensure fast and effective resolutions. ? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.). ? Continuously develop product knowledge and stay up to date with new features. Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills. Benefits: ? Regular performance-based salary reviews. ? 100% paid 20 business vacation days. ? 100% paid 10 sick leave days. ? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses. ? Reimbursement for professional development courses. ? Service years recognition financial reward.