Manager Operations Process - Customer Experience - Remote

Position Purpose: Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot... Key Responsibilities: ? Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. ? Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. ? Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. ? Manage issues and roadblocks that arise related to their area of responsibility. ? Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. ? Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. ? Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. ? Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. ? Maintain knowledge base regarding specific operations and processes within store operations ? Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts). Direct Manager/Direct Reports: ? Direct and indirect reports typically include 2-5 Business Analysts. ? Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others. ? Typically procedures for analyzing situations and making conclusions are very diverse. ? Typically considers among many different options or procedures when solving problems. ? Typically, once given general assignments, determines priorities and defines what should be done and how to do it. Travel Requirements: ? Typically requires overnight travel less than 10% of the time. Physical Requirements: ? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: ? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. ? Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations. Minimum Qualifications: ? Must be eighteen years of age or older. ? Must be legally permitted to work in the United States. Preferred Qualifications: ? PMI certification preferred. ? 3 years of retail experience or process management in related area. Minimum Education: ? The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: ? No additional education Minimum Years of Work Experience: ? 5 Preferred Years of Work Experience: ? No additional years of experience Minimum Leadership Experience: ? None Preferred Leadership Experience: ? None Certifications: ? None Competencies: ? Strong business, functional and/or store knowledge for their area of responsibility ? Leadership and management experience preferred ? Strong operations, retail and/or field experience required ? Ability to partner/communicate well with the field/stores ? High sense of urgency in responding to field needs ? Strong big picture; strategic thinking skills ? Strong quantitative skills such as statistics and data analysis