As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor. Key Responsibilities ? * Respond promptly to customer inquiries via various... channels including phone, email, and chat. ? * Resolve customer issues effectively, escalating to higher levels of support when necessary. ? * Educate customers on Hulu products, services, and features. ? * Document all customer interactions and transactions accurately. ? Required Skills and Qualifications ? * Excellent verbal and written communication skills in English. ? * Proven customer support experience or experience in a similar role. ? * Strong problem-solving abilities and attention to detail. ? * Ability to work remotely and manage time effectively. ? Experience ? * Previous experience in customer service or a related field preferred. ? Working Hours ? * Flexible working hours based on a rotating schedule, including weekends and holidays. ? Knowledge, Skills, and Abilities ? * Proficiency in using CRM software and other customer support tools. ? * Understanding of streaming services and digital entertainment platforms is a plus. ? Benefits ? * Competitive compensation package. ? * Comprehensive healthcare coverage. ? * Employee discounts on Hulu subscriptions and merchandise. ? * Remote work opportunity with a supportive team environment. ? Why Join Hulu? Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide. How to Apply Interested candidates are invited to apply through our Hulu Careers Page