Customer Service Rep

Remote, USA Full-time Posted 2025-07-19
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? work directly with medical professionals and physicians to facilitate patient care ? advocate for and work in lockstep with chronic patients ? work for an organization that rewards success and fosters a culture of promotion... Job Responsibilities include: ? provide outcome-based solutions for our physician referral sources and existing patient population ? Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments ? Prepare and analyze the billing and setup paperwork for patient services ? Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization ? Recommend potential products or services to management by collecting patient information and analyzing customer needs ? Actively participate in the training of new customer service and sales personnel #CSR Requirements: ? High school diploma or GED preferred ? Proven work experience required ? Ability to learn and apply market and product information, as well as patient billing and insurance requirements ? Multitasking capabilities ? Computer and technological literacy ? Positive and professional personal image Physical Demands: This employee must occasionally lift and/or move up to 25 pounds

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