Online Chat Representative at Numrah in Davis, California, United States

Online Chat Representative ? Position:* Online Chat Representative ? Location:* Remote ? Pay:* $21.99 - $28.00 per hour ? Schedule:* Monday to Friday, 8 AM to 4 PM (40 hours per week) ## Overview We are seeking a dedicated and professional Online Chat Representative to join our team. This role is ideal for individuals who are passionate about providing exceptional customer service and have a strong background in the air freight industry. ## Key Responsibilities - Respond promptly and professionally to customer inquiries via online chat. - Provide accurate information regarding products, services, and policies. - Assist customers with order tracking, shipping issues, and general inquiries. - Maintain a high level of customer satisfaction through effective communication. - Collaborate with team members and other departments as necessary to resolve customer issues. - Document customer interactions and maintain detailed records. - Adhere to company policies and procedures while maintaining confidentiality. ## Qualifications - High school diploma or equivalent (entry-level). - Minimum of 1 year of experience in customer service. - Minimum of 1 year of experience in the air freight industry. - Strong written communication skills and attention to detail. - Ability to multitask and work effectively in a fast-paced environment. - Proficient in using chat platforms and customer service software. ## Benefits - Competitive pay with hourly rates ranging from $21.99 to $28.00. - Health insurance, including medical, dental, and vision coverage. - 401(k) retirement plan with company match. - Annual pay increases with performance reviews. - Opportunities for career growth and advancement within the company. - Paid time off (PTO). - Supportive work environment with a focus on employee well-being. ## Work Schedule - Monday to Friday, 8 AM to 4 PM. - 8-hour shifts. - Expected to work a total of 40 hours per week. Join our team and make a difference in the air freight industry while enjoying competitive pay and excellent benefits! We look forward to receiving your application.