Job Description: We are looking for a Web Chat Manager to join our team at FedEx. This is a full-time, work-from-home position based in Charlotte, North Carolina. As an Associate Level position, we require a minimum of 5 years of experience in a similar role... Responsibilities: - Manage and oversee all web chat operations, ensuring timely and accurate responses to customer inquiries - Develop and implement strategies to improve customer satisfaction and engagement through web chat - Monitor chat performance metrics and provide regular reports to management - Train and mentor chat agents to ensure high-quality service delivery - Collaborate with other departments to streamline processes and improve overall customer experience - Stay up-to-date on industry trends and best practices in web chat management Requirements: - Confident and independent personality traits - Strong research and creativity skills - Excellent communication and interpersonal skills - Proven experience in web chat management or customer service - Proficiency in using chat platforms and CRM systems - Ability to work independently and manage multiple tasks simultaneously - Bachelor's degree in a related field preferred Benefits: - Vision insurance - Remote work flexibility - Gym membership Working Environment: At FedEx, we provide an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration, creativity, and continuous learning to help our employees thrive in their roles. Deadline to Apply: September 17, 2024 Equal Opportunity Statement: FedEx is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Web Chat Manager - Work from home posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs