Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**

Employer Industry: Higher Education Why Consider This Job Opportunity ? Salary up to $18.25 per hour ? Comprehensive benefits package including tuition waiver and excellent medical and dental plans ? Opportunity for career advancement and growth within the organization ? Supportive and collaborative work environment ? Chance to make a positive impact on student experiences What To Expect (Job Responsibilities) ? Support achievement of key metrics to ensure an exceptional student and patient experience across various communication channels ? Assist students with inquiries related to admissions, enrollment, registration, and financial aid ? Use ERP and CRM systems to review student records and facilitate enrollment processes ? Schedule patient appointments and coordinate referrals while ensuring compliance with insurance requirements ? Provide general information on academic procedures and assist with navigating the student portal What Is Required (Qualifications) ? High School Diploma or Equivalent ? One (1) year of customer service experience ? General knowledge of customer service principles and processes ? Proficient skills in complex problem-solving and active listening ? Ability to communicate effectively in both oral and written forms How To Stand Out (Preferred Qualifications) ? Associate or Bachelor's degree ? One year of customer service experience in higher education, student services, or healthcare ? Knowledge of academic programs, policies, and federal/state regulations ? Familiarity with Banner, Recruit, and/or Avaya systems ? Bilingual proficiency in English and Spanish #HigherEducation #CustomerService #CareerGrowth #ComprehensiveBenefits #StudentSupport Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.