Position: Customer Success Specialist (we had to use a different name for the listing to filter out people auto-applying to anything 'customer success'...we want people with pharmacy experience!) Location: Chicago, IL (or Remote optional) Supervisor: Chief Product Officer Compensation: $43,680 to $56,000 annually (competitive salary based on experience) Benefits: Monthly stipend for benefits, paid time off for Federal holidays, additional vacation days, stock options About Us: Scripted (https://scripted.co), a public benefit corporation is building what?s next in pharmacy by providing tech-enabled software that enables pharmacy teams to practice at the top of their licenses to promote health access and equity. Who We Are Looking For: Are you an experienced and dynamic professional passionate about improving healthcare access through innovation? We seek a Customer Success Specialist with a pharmacy administration background or a pharmacy technician who enjoys working directly with pharmacists and pharmacy leaders to navigate and overcome challenges. Previous experience with medical credentialing is a plus. Your Role as Customer Success Specialist: As the Customer Success Specialist, you will: ? Serve as the primary point of contact for pharmacists and pharmacy leaders, building strong relationships to ensure they fully utilize Scripted?s platform. ? Regularly communicate with customers to understand their needs, troubleshoot issues, and provide tailored solutions. ? Manage and update CAQH profiles and credentialing applications to maintain compliance. ? Research and stay informed on state-specific Medicaid provider enrollment policies, assisting customers in navigating these requirements. ? Collaborate with internal teams to resolve customer challenges and enhance customer success strategies. ? Provide training and resources to empower customers to independently manage credentialing and administrative tasks. Required Skills: We are seeking candidates with: ? A minimum of 4 (four) years experience as a pharmacy technician or in pharmacy administration. ? Strong verbal and written communication skills, with the ability to clearly articulate solutions and provide excellent customer service. ? Previous experience with medical credentialing (preferred). ? Ability to work independently while effectively collaborating with team members. ? Strong problem-solving skills and the ability to navigate and resolve complex challenges. ? Detail-oriented with strong organizational skills. Compensation: Competitive salary ranging from $43,680 to $56,000. Equity incentives are available to align your success with Scripted?s growth. Why Join Us? ? Impact: Play a critical role in enhancing health equity by supporting pharmacy services. ? Growth: Be part of a rapidly growing company backed by top-tier investors and advisors. ? Culture: Join a mission-driven environment that values open communication, collaboration, and diverse perspectives. ? Work-Life Balance: Enjoy remote work flexibility and time off policies. How to Apply: Please submit your written expression of interest, cover letter, and resume to [email protected].