IT Technician - Remote

Company Overview: YA is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago as a property damage consulting firm, YA has expanded through organic growth and strategic acquisitions. Today, YA has over 800 professionals dedicated to excellence, partnership, and driving innovation. Summary: YA is seeking a dedicated and customer-oriented IT Technician to join our IT team. The ideal candidate will provide technical support and assistance to end-users, ensuring the smooth operation of systems, hardware, and software. This role requires excellent problem-solving skills, a strong understanding of IT systems, and the ability to communicate effectively with users of varying technical expertise. Must be in Eastern Time Zone Role & Responsibilities: • Monitor the Tech Support ticket queue and ensure all requests are handled promptly while maintaining a high level of customer satisfaction. • Diagnose and resolve hardware, software, and network issues. • Assist with the setup and maintenance of user accounts and permissions. • Document and track issues, resolutions, and work performed in a ticketing system. • Provide training and guidance to users on best practices and IT policies. • Collaborate with other IT team members to address complex issues and improve overall IT service delivery. • Stay updated on the latest technology trends and advancements. • Collaborate with other IT team members to improve service delivery and support processes. • Possess strong organizational and interpersonal skills with a customer-service orientation. • Possess a strong self-starter mentality to go out and find things to improve within IT operations. • Complete quality work on time, managing competing priorities and cross-functional projects. • Other projects as assigned. Qualifications: • Bachelor’s degree in computer science or a related field, or equivalent work experience preferred. • Proven experience as an IT Technician or in a similar role. • Strong knowledge of Windows and Mac operating systems. iPad OS is a plus. • Familiarity with network troubleshooting and basic network concepts. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. • Experience managing Microsoft 365 cloud services (Exchange Online, Teams, OneDrive, etc.) • A self-starter and eager to learn. Fraudulent Recruitment Alert: Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from [email protected] or directly from a member of our talent team using an @yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at [email protected]. Apply tot his job