Installer/Trainer

Sorenson Communications is a leading provider of language services for the Deaf and hard-of-hearing. They are seeking a caring, customer service oriented Installer/Trainer to help customers learn how to use CaptionCall phones, ensuring effective communication for individuals with hearing loss. Responsibilities Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Assist Outreach Specialist with lead generation activities as needed Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary Other duties as assigned Skills High School Diploma or GED Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized and punctual Ability to adapt to constantly changing environments Able to sit/stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance required Basic computer knowledge and experience Sales experience Experience working in the hearing health field Experience working with senior citizens Benefits Cell phone and tablet provided Mileage reimbursement Remote field work Hourly rate plus piece rate Company Overview Sorenson Communications provideS the highest-quality communication products and services to all deaf and hard-of-hearing individuals. It was founded in 2003, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 10001+ employees. Its website is