Immediate Hiring: Recovery Helpline Specialist (Remote, On Call) with Crisis Connections

**Join a Team of Compassionate Professionals Dedicated to Fostering Resilience and Wellbeing** Are you passionate about making a difference in the lives of individuals struggling with substance use disorder, mental health, and problem gambling? Do you possess excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment? If so, we invite you to apply for the Recovery Helpline Specialist position at Crisis Connections, a leading organization providing telephone-based support services to the community. **About Crisis Connections** Crisis Connections is a non-profit organization committed to fostering resilience and wellbeing for all individuals in our community. Our team of compassionate professionals provides free and easily accessible telephone-based support services, including the Washington Recovery Help Line, which connects individuals with resources and referrals for substance use disorder, mental health, and problem gambling. Our mission is to empower individuals to overcome challenges and achieve a better quality of life. **About the Role** As a Recovery Helpline Specialist, you will play a critical role in supporting and responding to incoming calls on the Recovery Help Line. You will provide accurate information and referrals to individuals seeking help, while maintaining a high level of professionalism and confidentiality. Your expertise will help individuals navigate the complex system of resources and services available to them, ensuring they receive the support they need to achieve recovery. **Key Responsibilities** * Respond to incoming phone calls, emails, and text messages from individuals seeking information about recovery-related resources * Demonstrate knowledge of Washington State resources for substance abuse, problem gambling, and mental health, providing accurate information and referrals * Utilize the Vision Link database, MOUD (Medication for Opioid Use Disorder) Locator, and other resources to provide competent support * Facilitate warm transfers to other providers and make follow-up calls to ensure callers are connected with specific resources * Maintain accurate and timely completion of call logging, QA, and other administrative tasks * Participate in training and other non-phone room responsibilities as assigned **Essential Qualifications** * Bachelor's degree in social or human sciences, or equivalent experience in addiction treatment settings * Experience working in a call center or conducting telephone assessments as a staff member or volunteer * Substance Use Disorder Professional or Trainee certification is a plus * Excellent communication and interpersonal skills, with a strong ability to work in a fast-paced environment * High level of attention to detail and ability to maintain confidentiality * Proficiency with communication technology, including smartphones and computer applications **Preferred Qualifications** * Experience working with diverse populations, including individuals with substance use disorder, mental health, and problem gambling issues * Knowledge of Washington State resources and services for substance abuse, problem gambling, and mental health * Certification in crisis intervention, counseling, or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Strong ability to work in a fast-paced environment * High level of attention to detail and ability to maintain confidentiality * Proficiency with communication technology, including smartphones and computer applications * Ability to work independently and as part of a team * Strong problem-solving and critical thinking skills **Career Growth Opportunities and Learning Benefits** At Crisis Connections, we are committed to supporting the growth and development of our employees. As a Recovery Helpline Specialist, you will have access to: * Ongoing training and professional development opportunities * Mentorship and coaching from experienced professionals * Opportunities for advancement and career growth * A supportive and inclusive work environment that values diversity and inclusion **Work Environment and Company Culture** Crisis Connections is a remote work environment, with a flexible schedule that allows you to work from the comfort of your own home. Our team is passionate about making a difference in the lives of individuals and families, and we value a culture of compassion, empathy, and respect. We are committed to creating a workplace that is inclusive and supportive of all employees, regardless of their background, culture, or identity. **Compensation, Perks, and Benefits** As a Recovery Helpline Specialist, you will receive a competitive salary of $25.50/hour, with a $2/hour shift differential for GY shifts. You will also be eligible for: * Excellent medical, dental, and vision coverage, including a 100% employer-paid option for certain plans and coverage tiers * Annual wage increases * Generous Paid Time Off and 12 Paid Holidays * Discount on ORCA transit pass * Free parking and flexible schedules * Growth opportunities and career advancement * Self-care tools and weekly check-ins with your supervisor **How to Apply** If you are passionate about making a difference in the lives of individuals and families, and possess the skills and qualifications outlined above, we invite you to apply for the Recovery Helpline Specialist position at Crisis Connections. Please submit your application through our online portal, including your resume, cover letter, and any relevant certifications or documentation. **Equal Employment Opportunity and Non-Discrimination** Crisis Connections is an equal opportunity employer, committed to diversity and inclusion in all aspects of our organization. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. **Accommodations** Crisis Connections is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or hiring process, please contact our HR department at [insert contact information]. **Join Our Team** At Crisis Connections, we are passionate about making a difference in the lives of individuals and families. We invite you to join our team of compassionate professionals and contribute to our mission of fostering resilience and wellbeing for all. Apply now and take the first step towards a rewarding new role! Apply for this job