Household Goods Logistics Manager (Virtual, US)

Position Summary • *Candidate Must be willing to travel to fort Wayne, IN for training** Sirva Moving Services is an industry leader in interstate moving. The non-conventional operations team plays a critical role in expanding capacity through multi-modal solutions, leveraging third-party over-the-road transportation and agent crews for terminal services at customer residences. We are seeking a Manager of Non-Conventional Operations who brings strong financial acumen, analytical thinking, and decisive leadership to oversee loose load modes (CRT, Padded Van, and Intermodal). This role is pivotal in driving operational excellence, mentoring operations teams, managing vendor relationships, and ensuring seamless planning and execution across van line networks. FUNCTIONS AND RESPONSIBILITIES Team Leadership and Development (25%) • Lead, coach, and empower a team of operations professionals with clarity and accountability. • Establish daily workflows and performance goals aligned with departmental strategy. • Provide ongoing feedback, training, and support to foster professional growth and operational efficiency. Operational and Financial Oversight (25%) • Develop and execute plans to meet departmental KPIs and financial targets. • Monitor trailer fleet utilization and ensure alignment with budgeted performance. • Support monthly P&L reporting and lead remediation planning to meet financial goals. • Conduct root cause analysis and implement process improvements to reduce risk and enhance service delivery. Agent & Customer Relationship Management (20%) • Build and maintain strong relationships with agents and customers, ensuring high levels of service and responsiveness. • Resolve escalations with empathy and urgency, supporting troubled shipments and operational challenges. • Represent the department in cross-functional meetings and agent forums. Vendor Management (20%) • Source, evaluate, and onboard new vendors to support operational needs and expand capacity. • Manage the full vendor life cycle, including onboarding, performance monitoring, and termination. • Develop and maintain Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure vendor accountability. • Monitor insurance compliance and broker agreements to maintain regulatory and contractual standards. • Provide regular feedback and collaborate with vendors to drive continuous improvement and service excellence. Systems & Process Innovation (10%) • Collaborate on the design and enhancement of systems platforms to support evolving operational needs. • Provide feedback and logic for system development, testing, and rollout to improve efficiency and user experience. QUALIFICATIONS AND PREFERRED SKILLS: • 5-8 years of industry experience in logistics, transportation, or operations. • Excellent communication. • Strong financial acumen and experience with budget management and P&L reporting. • Advanced analytical skills and strategic thinking. • Proficiency in Microsoft Office Suite. • Familiarity with U.S. geography and logistics planning. • Proven ability to lead with integrity, resolve problems decisively, and manage vendor relationships effectively. EDUCATION AND CERTIFICATION REQUIREMENTS • Bachelor's degree in logistics, supply chain management, business management, or a related field. OR equivalent experience. At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position: • Position Title: Household Goods Logistics Manager • Salary Range: $54,000-$75,000 USD • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees. Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process. Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information. Apply tot his job