Hawaii – Associate, Japanese Answering Service (remote)
About the positionResponsibilities• Operate telephone to provide answering service to clients.• Assist customers at the Japanese Answering Service (JAS) Clients Service Desk in providing information for various requests, speaking in Japanese and/or English.• Book and sell optional tours and gift products by telephone or through the internet.• Record and deliver messages, furnish information, accept orders, and relay calls.• Accept and convey messages for customers according to specific client instructions.• Handle emergency calls and resolve customer's issues and concerns by following proper procedures; obtaining information from the caller.• Report to manager, if needed.• Intake customer information, arrange the services and submit reservation requests to vendors by telephone and systems.• Update next shift on unresolved messages or incidents.• Compute charges, receive charge card payments, and reconfirm tour details with the customer.• Perform all other multi-task duties within company as assigned by the Senior Manager or other senior management.Requirements• High school diploma or equivalent.• At least one (1) year experience in a call center or customer service environment.• Excellent communication skills in speaking, reading and writing in Japanese and English.• Strong listening and communication skills in Japanese and English.• Strong interpersonal and negotiation skills.• Working ability with telephone operation and etiquette.• Computer proficiency in Microsoft Word, Excel spreadsheets, and email programs, such as Microsoft 365.• Knowledge of tour industry, tour movements, and arrangements, including working knowledge of Hawaii's tourism infrastructure.Nice-to-haves• Knowledge of different countries' tour characteristics and needs.• Ability to resolve conflicts and complaints from customers in an effective and friendly manner.Benefits• Flexible schedule Apply tot his job