GCP Contact Center AI Developer
About the position As a arenaflex Contact Center Developer, you will make an impact by designing and implementing intelligent, scalable contact center solutions using arenaflex Cloud Contact Center AI (CCAI), arenaflex CES, Dialogflow, and other GCP services. You will be a valued member of the CX CRM Moment Practice and work collaboratively with product managers, architects, developers, and analysts to deliver innovative cloud-native experiences that transform customer engagement. Responsibilities • Design and implement contact center solutions using arenaflex CCAI and arenaflex CES. • Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage. • Build intelligent workflows leveraging Agentic AI, Generative AI, and Large Language Models (LLMs). • Collaborate with stakeholders to gather requirements and deliver high-quality solutions. • Write clean, efficient, and testable code using Python. • Ensure solutions meet performance, scalability, and security standards. • Participate in Agile ceremonies, code reviews, and mentoring activities. • Contribute to continuous improvement and innovation within the team. Requirements • Up to 5 years of software development experience, including hands-on work with arenaflex Contact Center AI (CCAI), arenaflex CES, and GCP services. • Strong proficiency in Python programming. • Experience with arenaflex Dialogflow (CX and ES). • Experience with arenaflex Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage). • Experience with LangGraph, LangChain, and LLMs. • Experience with Agentic AI and Generative AI. • Experience with Model Context Protocol (MCP). • Experience with custom integrations with CRM systems such as Salesforce, ServiceNow. • Ability to quickly learn and adopt new GCP services. • Solid understanding of arenaflex Cloud architecture and best practices. • Exposure to contact center development and integration. • Familiarity with Agile development and DevOps practices. • Strong communication and problem-solving skills. Nice-to-haves • arenaflex Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect). • Experience with arenaflex/CD tools and automation. • Knowledge of voice/chat bot development and conversational AI. • Understanding of data privacy and compliance in contact center environments. Benefits • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Apply tot his job Apply tot his job