Fuel Dispatcher – Marathon Energy – Woodside, Queens, NY

Job title: Fuel Dispatcher Company: Marathon Energy Job description: TITLE Fuel Dispatcher EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Fuel Dispatcher Job Summary: Marathon Energy, a leading provider of energy supply, energy efficiency, and preventative, routine and emergency heating service to residential and commercial properties, is seeking a positive, goal-oriented Fuel Dispatcher for its Woodside, NY office. Our Dispatchers operate in a fast-paced 24/7/365 dispatch office and are an integral part of our organization. Candidate must possess excellent customer service, communication, listening, time-management skills, and be a team player. Additionally, candidate must know how to use Microsoft Word and Excel. Multi-tasking is a must!Company offers a competitive salary based on experience, full benefits, and contribution to 401K plan. POSITION REQUIREMENTS Responsibilities and Requirements: • Manage day-to-day operations of liquid fuel deliveries in the NYC Metro area • Dispatch Fuel Trucks via email and/or phone at a high volume • Calculate, track, forecast and maintain automatic oil delivery customers • Prepare daily delivery schedules and routes • Field incoming calls/customer inquiries from current customers and prospects • Communicate with drivers, supervisors, trucking subcontractors and customers to resolve problems • Process daily delivery paperwork and delivery data • Review of exception reports, and the subsequent modification of customer information • Track, order, and maintain the company's fuel monitors • Track and maintain the company's fuel inventory across fleet of trucks and trucking subcontractors • Provide steady feedback on delivery process improvement and efficiency • Collaborate with various departments to ensure deliveries are made in a timely, accurate fashion • Relay information such as work orders or messages to and from drivers, vendors, customers, or customer representatives • Update customer database with current information as required • Use telephones, emails, or text messages to contact employees and customers • Perform customer service responsibilities to maintain superior level of customer satisfaction • Assists with coordinating vehicle maintenance • Manage productivity of fuel delivery employees • Cross-train and help with overload work and responsibilities of Service Dispatcher, when necessary • Other duties and responsibilities, as assigned Required Skills & Personal Attributes: • Must be able to work in Marathon's Woodside Queens office • Bachelors degree required • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience • Microsoft Office • Computer skills necessary for working our custom computerized dispatch software • Flexible work schedule, including 6 or 7 days a week, or extended hours, during the winter season • Must have minimal knowledge of multi-family heating systems, boilers, heating oil and natural gas • Geographical knowledge of NYC service area and map reading skills • Strong math skills, including ability to add, subtract, multiply, divide, compute rate, ratio, and percent • Excellent, clear and concise customer service skills • Superior communications skills with department managers, employees and vendors • Be knowledgeable and provide a warm personality that shows over the phone • Able to adapt to frequent changes, delays, demands or unexpected events while yielding an effective outcome • Ability to adapt to changes in the work environment - must be flexible and able to multi-task • Must be detail oriented, self-motivated, and organized • Possess a positive, can-do attitude • MUST be team player • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Prior dispatch experience not required, will train qualified applicants • Prior dispatching and customer service experience a plus • Full vaccination for COVID-19, as this job is in-person only • * PAID TRAINING ** Training will be held 8:00am to 5:00pm, Monday through Friday, for approximately 3 weeks PM22 FULL-TIME/PART-TIME Full-Time BENEFITS Company offers a competitive salary based on experience, full benefits, and contribution to 401K plan EXEMPT/NON-EXEMPT Exempt LOCATION NY, Woodside ABOUT THE ORGANIZATION Marathon is a rapidly growing energy supplier that provides a broad range of energy products and services to customers in NY, NJ, PA and MD. Please visit our website for more information: Marathon is an equal opportunity employer, and applicants considered will not be because of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. PI191145105 Expected salary: Location: Woodside, Queens, NY Job date: Sat, 10 Sep 2022 07:59:52 GMT Apply for the job now! Apply tot his job