Freelance Senior Business Operations Analyst

What We Do We design, implement and optimize breakthrough content production models, delivering simplicity, efficiencies, and the connectivity and consistency of content that powers brand growth Our flexible models combine content experience, production solutions, and global delivery. We bring ideas to life in all mediums, all channels and all stages of the production process. We multiply and lead with innovative technologies including real-time 3D, virtual production, automation and generative content. Who We Are Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities. You won’t find a more diverse set of clients or projects. We work in every medium in every market. You’ll deepen your expertise while stretching in new directions—with support. We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself. Come for the work. Stay for the people. Reports to: Executive Director, Delivery Operations Location: Remote (New York, LA, or Chicago) Weekly Rate for this Role is: $2500 a week This is a 3 month project, covering a Mat Leave JOB SUMMARY We are seeking a Senior Business Analyst with a passion for operational efficiency to join our team. The ideal candidate will have the ability to draw requirements from internal stakeholders for whom process and documentation may not come easily. You will have the opportunity to set the standard for documentation at Omnicom Production as a living example of best practices. Detail-oriented individuals are highly desired in this role as daily activities may extend into light project management as well as testing of process and products. RESPONSIBILITIES • Translate operational needs and goals into efficient processes and procedures • Work with internal stakeholders to create documentation which may include requirements, use cases, process and system flows, functional requirements, technical requirements, and training materials • Participate actively in stakeholder meetings to identify needs and build consensus for project requirements • Address scope/requirements concerns with project owner • Support internal teams to answer questions and provide clarity • Decode existing ambiguous process and define missing steps and identify improvement opportunities • Review and contribute to project plans • Closely review timelines to know the expectation of your deliverables • Communicate risks to project owner • Analyze internal feedback and recommend process and/or product improvements • Seek opportunities to automate manual processes to optimize operational efficiency • Lead small projects • Lead training sessions • Lead feedback sessions of internal users and produce actionable product roadmap informed by insights and feedback trends • Test product builds, product updates, process flows and permissions • Create dashboards and custom reporting for Leadership consumption • Other duties and responsibilities as assigned QUALIFICATIONS • Bachelor’s degree and 5+ years of business analyst experience • Analytical and problem-solving skills • Experience with software development lifecycle • Hands-on experience with Jira, AirTable, project tracking tools such as Workfront • Proficiency in Microsoft 365 Suite • Excellent communication skills both written and verbal • Strong attention to detail • Experience with visualization tools, such as Power BI, a plus #LI-MK1 We are committed to fostering an environment ripe for creativity and variety of thought and it starts with you. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Please refer to our privacy policy here. Apply tot his job