**Experienced Senior Manager of Engineering and Operations Excellence – Driving Global Frameworks and Client Experience**
At blithequark, we are committed to delivering exceptional service to our clients and driving innovation in the logistics industry. As a Senior Manager of Engineering and Operations Excellence, you will play a critical role in shaping our global frameworks and client experience. If you are a seasoned leader with a passion for driving process improvements and a customer-centric approach, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading logistics company that has been serving clients for over a century. We pride ourselves on our commitment to innovation, customer satisfaction, and operational excellence. Our team of dedicated professionals is passionate about delivering exceptional service and driving business growth. As a Senior Manager of Engineering and Operations Excellence, you will be part of a dynamic team that is shaping the future of logistics. **Job Summary** We are seeking an experienced Senior Manager of Engineering and Operations Excellence to join our team. In this role, you will be responsible for designing, implementing, and directing global frameworks, processes, and systems to drive operational efficiency, customer satisfaction, and business growth. You will lead a team of professionals in driving process improvements, developing and implementing new technologies, and ensuring compliance with regulatory requirements. If you have a proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Design, implement, and direct global frameworks, processes, and systems to drive operational efficiency, customer satisfaction, and business growth * Lead a team of professionals in driving process improvements, developing and implementing new technologies, and ensuring compliance with regulatory requirements * Develop and implement strategies to improve customer satisfaction, drive business growth, and reduce operational costs * Collaborate with cross-functional teams to drive business growth, improve operational efficiency, and deliver exceptional customer service * Develop and implement training programs to ensure that employees have the necessary skills and knowledge to deliver exceptional service * Analyze data and metrics to identify areas for improvement and develop strategies to address these areas * Develop and implement policies and procedures to ensure compliance with regulatory requirements * Collaborate with global partners to drive cross-border business growth and improve operational efficiency * Perform other duties as assigned by management **Essential Qualifications** * Bachelor's degree in a related field (e.g., engineering, operations management, business administration) * Proven track record of driving business growth, improving operational efficiency, and delivering exceptional customer service * Six Sigma, Lean, or other ASQ continuous improvement certifications (e.g., FedEx QDM Master) * Experience in driving execution, management, and coordination of Cargowise into the global shipping frameworks scene and plan, development, and execution of digital capabilities and solutions * Lithe, PMP, or similar accreditation * Proven change management and project management experience driving functional greatness continuous improvement drives for cross-functional tasks * Huge related experience in overseeing and driving high-performing teams, improving processes, and changing business activities * Solid industry knowledge, proven effective management experience, human relations, and interpersonal skills **Preferred Qualifications** * Master's degree in a related field (e.g., engineering, operations management, business administration) * Experience in leading cross-functional teams to drive business growth, improve operational efficiency, and deliver exceptional customer service * Proven track record of driving innovation and implementing new technologies to improve operational efficiency and customer satisfaction * Experience in developing and implementing training programs to ensure that employees have the necessary skills and knowledge to deliver exceptional service * Experience in collaborating with global partners to drive cross-border business growth and improve operational efficiency **Work Environment and Culture** blithequark is a dynamic and fast-paced organization that is committed to delivering exceptional service to our clients. We pride ourselves on our collaborative culture, which is built on the principles of respect, open communication, and teamwork. As a Senior Manager of Engineering and Operations Excellence, you will be part of a team that is passionate about driving business growth, improving operational efficiency, and delivering exceptional customer service. **Compensation and Benefits** We offer a competitive salary and benefits package, including: * Salary: $25/hour * Benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **How to Apply** If you are a seasoned leader with a passion for driving process improvements and a customer-centric approach, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! 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