**Experienced Full Stack Virtual Chat Support Specialist – Customer Experience & E-commerce Support**

At blithequark, we're on a mission to revolutionize the way customers interact with our brand. As a key member of our collaborative team, you'll play a vital role in shaping the customer experience through our virtual chat support platform. If you're passionate about delivering exceptional support, have a knack for problem-solving, and thrive in a dynamic, remote work environment, we want to hear from you! **About blithequark** blithequark is a forward-thinking company that's pushing the boundaries of innovation in the e-commerce industry. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. We're committed to fostering a culture of collaboration, creativity, and continuous learning, where our team members can grow and thrive. **Your Role as a Virtual Chat Support Specialist** As a Virtual Chat Support Specialist at blithequark, you'll be the first point of contact for customers navigating our website or mobile app. Your primary responsibility will be to engage with customers through live chat, providing support, answering questions, and offering thoughtful recommendations to enhance their shopping experience. You'll work closely with our team to resolve customer inquiries, address concerns, and provide solutions that exceed customer expectations. **Key Responsibilities:** * Engage with customers through live chat, providing support, answering questions, and offering suggestions based on their needs. * Work shifts totaling 7 hours per day, logging into our Shopify platform to interact directly with customers in real-time. * Utilize product knowledge to address customer queries, guide their shopping experience, and offer thoughtful recommendations. * Collaborate with our team to resolve customer inquiries, address concerns, and provide solutions that exceed customer expectations. * Participate in ongoing training and development to enhance product knowledge and stay up-to-date with industry trends. **Requirements:** * Must have a computer or mobile device with internet access capable of utilizing chat functions. * No previous experience necessary – we provide comprehensive training to equip you with the knowledge needed. * Independent work ethic, with a keen ability to follow detailed instructions. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility. **Preferred Qualifications:** * Previous experience in customer-facing roles, such as retail, hospitality, or customer service. * Familiarity with e-commerce platforms, including Shopify. * Strong problem-solving skills, with the ability to think critically and creatively. * Experience with live chat software and customer relationship management (CRM) systems. * Certification in customer service or a related field. **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving skills, with the ability to think critically and creatively. * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility. * Strong product knowledge, with the ability to answer customer inquiries and provide recommendations. * Ability to work independently, with minimal supervision, and as part of a team. **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to investing in our team members' growth and development. As a Virtual Chat Support Specialist, you'll have access to: * Ongoing training and development programs to enhance product knowledge and stay up-to-date with industry trends. * Opportunities for career advancement, with a clear path for progression to senior roles. * Collaborative work environment, with a focus on teamwork, innovation, and continuous learning. * Recognition and rewards for outstanding performance, with opportunities to earn bonuses and incentives. **Work Environment and Company Culture:** As a remote team member, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our virtual team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. We're committed to fostering a culture of collaboration, creativity, and continuous learning, where our team members can grow and thrive. **Compensation, Perks, and Benefits:** As a Virtual Chat Support Specialist at blithequark, you'll enjoy a competitive salary, plus comprehensive benefits, including: * Competitive hourly rate of $35 per hour. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off, including vacation days, sick leave, and holidays. * Opportunities for bonuses and incentives, based on performance. * Access to ongoing training and development programs, to enhance product knowledge and stay up-to-date with industry trends. **Are You the One We're Looking For?** If you believe you have what it takes to join our dynamic team as a Virtual Chat Support Specialist, we want to hear from you! Submit your application today, and take the first step towards a rewarding career with blithequark. Apply for this job