**Experienced Full Stack Appointment Business Center Registered Nurse – Telehealth and Patient Access Specialist**
About the Role Are you a compassionate and detail-oriented Registered Nurse with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We are seeking an experienced Full Stack Appointment Business Center Registered Nurse to join our team at the University of Arkansas for Medical Sciences (UAMS). As a key member of our telehealth and patient access team, you will play a critical role in ensuring seamless patient scheduling, referral management, and clinical documentation. About the Team At UAMS, we are committed to providing world-class patient care, education, and research. Our team of dedicated healthcare professionals is passionate about delivering exceptional patient experiences and making a meaningful impact in the lives of Arkansans. As a Full Stack Appointment Business Center Registered Nurse, you will be part of a dynamic team that values collaboration, innovation, and excellence. Key Responsibilities * Manage internal and external patient referrals by assessing health concerns and symptoms via clinical documentation review within a call center setting * Schedule appointments, respond to and prioritize incoming patient calls as needed * Telephone interactions require assessment, patient education, and at times crisis intervention * Respond to patient questions appropriately while providing reassurance and responding to concerns * Maintain accurate and detailed records with pertinent information and education within Epic * Utilize current nursing practice to provide patient-focused care while exemplifying service excellence, care, concern, respect, and cooperation * Act as a resource and mentor for access coordinators within the Appointment Business Center * Other duties may be assigned to this position Essential Qualifications * Graduate of an accredited Nursing Program with an Associates Degree, Nursing Diploma, Bachelors in Nursing, or Masters in Nursing * Valid RN License * Minimum of 1 year of Registered Nursing experience * Current BLS Certification * Strong computer and typing skills Preferred Qualifications * 3 years of Registered Nursing experience * Nurse triage, appointment scheduling, patient access, or clinic nursing experience * Call center experience * ACLS certification or obtain certification within one year of hire date Skills and Competencies * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Excellent problem-solving and critical thinking skills * Ability to prioritize tasks and manage multiple responsibilities * Strong computer and typing skills * Ability to work independently and as part of a team * Commitment to delivering exceptional patient care and experiences Career Growth Opportunities and Learning Benefits * Opportunities for professional growth and development through continuing education and training programs * Collaborative and supportive work environment that encourages innovation and creativity * Recognition and reward programs that celebrate outstanding performance and contributions * Opportunities for advancement and career progression within the organization Work Environment and Company Culture * Work from home environment with flexible scheduling options * Collaborative and supportive work environment that encourages innovation and creativity * Opportunities for professional growth and development through continuing education and training programs * Recognition and reward programs that celebrate outstanding performance and contributions * Opportunities for advancement and career progression within the organization Compensation, Perks, and Benefits * Competitive salary and benefits package * Opportunities for professional growth and development through continuing education and training programs * Collaborative and supportive work environment that encourages innovation and creativity * Recognition and reward programs that celebrate outstanding performance and contributions * Opportunities for advancement and career progression within the organization How to Apply If you are a motivated and compassionate Registered Nurse with a passion for delivering exceptional patient care, we encourage you to apply now! Please submit your application, including your resume, cover letter, and three professional references, to the University of Arkansas for Medical Sciences (UAMS) Career Site. About UAMS The University of Arkansas for Medical Sciences (UAMS) is a world-renowned academic health sciences center that educates and trains the vast majority of the state's physicians and prepares doctors, scientists, nurses, pharmacists, and health professionals through innovation, compassion, teamwork, and patient- and family-centered care. We are committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees. Equal Opportunity Employer The University of Arkansas for Medical Sciences (UAMS) is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Pre-employment Screening Requirements This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Apply for this job