**Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer service and helping our clients focus on their core business. As a leading provider of subrogation services, we've built a reputation for excellence by practicing our Core Four principles: Process, Results, Culture, and Experience. Our commitment to these values has enabled us to achieve remarkable success and create a work environment that values efficiency, effective processes, and a casual, comfortable atmosphere. **Join Our Team and Thrive in a Dynamic Work-from-Home Environment** We're seeking an experienced First Notice of Loss (FNOL) Customer Service Representative to join our team and provide top-notch service to our clients and their customers. As an FNOL Representative, you'll play a critical role in our subrogation process, working closely with engineers, technicians, and other field operators to report damage claims and provide outstanding service to customer representatives. **About arenaflex** arenaflex is a dynamic and growing company that's passionate about making a difference in the lives of our customers and employees. We believe in a healthy work-life balance and offer a range of benefits and perks to support our employees' well-being. Our company culture is built on our Core Four principles, which guide everything we do. We're committed to excellence, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values. **Key Responsibilities** As an FNOL Customer Service Representative, you'll be responsible for: * Accepting inbound calls from engineers, technicians, and other field operators reporting FNOL * Communicating effectively while entering data accurately into a customized database * Reporting underground damage to locate companies when applicable * Providing outstanding service to customer representatives * Analyzing photos and mapping the correct location * Meeting or exceeding performance metrics, including talk time, not ready time, and service level * Participating in special projects and initiatives to improve processes and customer satisfaction **Tiered Support Bonus System** We offer a tiered support bonus system that rewards our FNOL team members for their hard work and dedication. The bonus structure is based on total fees generated across CMR during the month, and bonuses are paid per pay period on the paycheck following the period in which they're earned. * Level 1: $105 * Level 2: $150 * Level 3: $205 **FNOL Incentive Program** Our FNOL Incentive Program offers high-performers an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10. **Requirements** To be successful in this role, you'll need: * 6 months to 1 year of previous customer service call center experience * Advanced phone and verbal communication skills * Active listening skills * Excellent written communication skills * Excellent reading skills; must be able to read and follow a script * Ability to analyze and interpret photos to determine damage * Ability to type a minimum of 55 wpm, error-free * Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches * Experience with Microsoft Teams a plus * High School Diploma or equivalent **Perks and Benefits** As an arenaflex employee, you'll enjoy a range of benefits and perks, including: * Paid time off * PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year * arenaflex pays $50/month towards your internet service cost * arenaflex is a 4-year running winner of The Oklahoman Top Workplaces! * Pre-employment drug screenings and criminal background checks are mandatory * arenaflex offers a full menu of benefits, including a matched 401k **Work Environment** As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable, casual atmosphere. Our team is passionate about delivering exceptional customer service, and we're committed to creating a work environment that supports your well-being and success. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Why Join arenaflex? * We're a dynamic and growing company that's passionate about making a difference in the lives of our customers and employees. * We offer a range of benefits and perks to support your well-being and success. * Our company culture is built on our Core Four principles, which guide everything we do. * We're committed to excellence, innovation, and customer satisfaction. What We Offer * Competitive salary and bonus structure * Comprehensive benefits package, including a matched 401k * Paid time off and PTO accrual * $50/month towards your internet service cost * Flexible work-from-home environment * Opportunities for career growth and professional development How to Apply * Visit our website to learn more about arenaflex and our culture. * Submit your application, including your resume and a cover letter. * We'll review your application and contact you to schedule an interview. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be a 4-year running winner of The Oklahoman Top Workplaces! Apply for this job