**Experienced Customer Support Representative – Empowering Customers to Achieve Better Health Outcomes**

Are you a customer-centric individual with a passion for delivering exceptional support? Do you thrive in a fast-paced environment and enjoy working with diverse customers? If so, we invite you to join blithequark's team as a Customer Support Representative, working from the comfort of your own home. As a key member of our team, you will play a vital role in empowering our customers to achieve better health outcomes, while enjoying the flexibility of a remote work arrangement. **About blithequark** blithequark is a leading organization dedicated to revolutionizing the way people live and work. Our mission is to provide innovative solutions that improve the lives of our customers, while fostering a culture of inclusivity, diversity, and excellence. As a remote employee, you will be part of a dynamic team that values flexibility, work-life balance, and continuous learning. **Key Responsibilities** As a Customer Support Representative, you will be responsible for providing exceptional support to our customers via phone, email, and online channels. Your key responsibilities will include: * Providing top-tier service to customers, addressing their billing, insurance verification, product, and service inquiries in a timely and professional manner. * Managing both inbound and outbound calls, proactively identifying solutions to anticipated customer questions and concerns. * Taking ownership of customer issues from start to finish, collaborating with pharmacists and pharmacy staff when necessary to resolve complex issues. * Delivering exceptional service in a fast-paced environment, addressing customer insurance and copay inquiries with accuracy and empathy. * Offering technical support for navigating pharmacy.amazon.com, ensuring customers have a seamless experience. * Ensuring timely service to enhance customer relationships, seeing every interaction as an opportunity to build lasting connections. * Promoting customer safety and adherence to blithequark's Work From Home policy. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent (must be 18 years or older). * 6+ years of professional experience with computer and online tools. * Proven multitasking skills with phone and computer abilities. * Pass a pre-employment drug screening. **Preferred Qualifications** While not required, the following qualifications will make you a strong candidate for this role: * 1+ year of relevant phone or email customer service experience. * Excellent verbal and written communication skills. * Experience in a customer service or call center environment. * Familiarity with the healthcare sector. * Ability to thrive under pressure in a fast-paced setting while meeting productivity and quality standards. * Demonstrated teamwork skills. **Why blithequark?** blithequark is committed to creating a diverse and inclusive workplace, where everyone has the opportunity to grow and thrive. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. **What We Offer** As a Customer Support Representative at blithequark, you will enjoy: * A competitive salary range of $38-45K per year. * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for career growth and professional development. * A dynamic and supportive work environment. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. Apply Now! We look forward to welcoming you to our team! Apply for this job