**Experienced Customer Support Representative – Chat Operations at arenaflex**

At arenaflex, we're on a mission to revolutionize the way automotive dealers connect with their customers. As a Customer Support Representative – Chat, you'll play a vital role in delivering exceptional online experiences that drive revenue growth for our clients. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. Our cutting-edge technology and commitment to customer satisfaction have earned us a reputation as a trusted partner for dealerships across the country. We're a dynamic and fast-paced organization that values creativity, teamwork, and continuous learning. Our relaxed yet professional work environment is the perfect place for motivated individuals to grow and thrive. **Job Summary** As a Customer Support Representative – Chat, you'll be responsible for engaging with customers via online chat, providing accurate information about our products and services, and capturing valuable leads for our clients. You'll work closely with our team to develop and maintain a knowledge base of our evolving products and services, ensuring that our customers receive the best possible experience. **Responsibilities** - Handle a wide variety of customer inquiries via online chat, responding promptly and professionally to ensure customer satisfaction - Provide accurate and up-to-date information about our products and services, including features, benefits, and pricing - Narrow down on appointment information to schedule appointments with our clients' customers, ensuring seamless communication and follow-up - Capture customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers - Summarize interactions based on customer needs for client review, providing valuable insights and feedback - Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest features and updates **Qualifications** - Previous experience in retail customer service or the automotive industry is preferred but not necessary; we're looking for individuals with a passion for delivering exceptional customer experiences - Basic internet and window-based computer skills are essential, with a strong ability to multitask and adapt to change - Positive and professional demeanor is a must, with excellent written and verbal communication skills to effectively engage with customers - Ability to work in a fast-paced environment with multiple priorities and deadlines, with a strong focus on customer satisfaction and loyalty **Requirements** - Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST, to learn the ins and outs of our products and services - Previous experience in retail customer service or the automotive industry is preferred but not necessary - Basic internet and window-based computer skills are essential - Strong ability to multitask and adapt to change, with a positive and professional demeanor - Excellent written and verbal communication skills to effectively engage with customers - Ability to work in a fast-paced environment with multiple priorities and deadlines **Benefits** At arenaflex, we believe in taking care of our associates and providing a comprehensive benefits package that includes: - Medical, dental, vision, and life insurance to protect you and your loved ones - Company contributions to your HSA, 6% match on 401(k), and a work-life balance with paid time off - Great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center - A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation - A non-smoking environment that promotes a healthy lifestyle **Why Join arenaflex?** - Opportunity to work with a leading provider of innovative solutions for the automotive industry - Collaborative and dynamic work environment that values creativity, teamwork, and continuous learning - Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as company contributions to your HSA and 401(k) - Great training programs and facility amenities that support your personal and professional growth - Opportunity to work with a diverse range of clients and customers, developing your skills and expertise in customer service and support **How to Apply** If you're a motivated and customer-focused individual with a passion for technology and a knack for multitasking, we want to hear from you! Apply now to join our team as a Customer Support Representative – Chat at arenaflex. Apply for this job