**Experienced Customer Support L1 Agent – Seasonal Opportunity with blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as a Seasonal Customer Support L1 Agent, where you'll play a vital role in shaping the experiences of millions of users across our innovative mobile products. **About blithequark** blithequark is a multi-product tech platform that's revolutionizing the health and wellness space with its cutting-edge mobile apps. With a combined audience of over 60 million monthly active users, our portfolio includes successful brands like Flo, Simple, and Zing, which have collectively raised over $100 million in funding. Our team is dedicated to creating a supportive community that empowers users to build healthier habits and achieve their goals. **Join Our Team** As a Seasonal Customer Support L1 Agent at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. We're seeking talented individuals who can handle a high volume of incoming messages via Email and Chat channels, while providing empathetic and professional support to our users. If you're a self-motivated and tech-savvy individual with excellent customer service skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Seasonal Customer Support L1 Agent, your main duties will include: * Monitoring incoming messages via Email and Chat channels, ensuring timely and effective responses to user inquiries * Handling user feedback professionally and empathetically, turning potentially negative interactions into positive experiences * Collaborating with other teams and colleagues to resolve complex issues and provide seamless support to our users * Utilizing your technical skills to troubleshoot and resolve user issues, while maintaining a high level of accuracy and attention to detail **What We're Looking For** To succeed in this role, you'll need: * Experience with Email and Chat channels, with a proven track record of delivering exceptional customer experiences * Fluency in written English, with excellent communication and interpersonal skills * Ability to handle routine tasks under stress and remain organized, with a strong focus on time management and prioritization * Self-motivation and a willingness to thrive in a fast-paced, ever-changing environment * Tech-savviness, with a strong attention to detail and ability to learn new tools and systems quickly * 1-3+ years of experience in Technical Support, Customer Support, or a similar role, with a strong understanding of customer service principles and best practices * Experience with mobile products is a plus, but not required **Perks and Benefits** As a Seasonal Customer Support L1 Agent at blithequark, you'll enjoy: * A competitive salary and benefits package * A fully remote position, allowing you to work from anywhere and maintain a healthy work-life balance * A premium SIMPLE subscription, giving you access to our innovative mobile products and wellness resources * Emergency days, ensuring you have time to recharge and prioritize your well-being **Important Note** To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Apply Now!** Apply Job! Apply for this job