**Experienced Customer Success Associate – Remote, Full-Time Contractor Role at blithequark**
Are you passionate about making a meaningful impact in the lives of millions of Americans burdened by student debt? Do you thrive in a fast-paced startup environment where innovation and collaboration drive growth? If so, we invite you to join blithequark, a Certified B Corporation on a mission to revolutionize the student loan landscape through smart, algorithm-based recommendations. **About blithequark** blithequark is a pioneering company that combines policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. With a Series A raise and backing from world-class investors, we're poised for rapid growth and expansion. **Your Role at blithequark** As a Customer Success Associate on our Borrower Success Team, you'll play a critical role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. **Key Responsibilities** * Understand blithequark's product offerings and how they address borrowers' needs * Engage with borrowers via email and live chat, providing empathetic and clear communication * Review and submit applications for federal loan programs, ensuring accuracy and efficiency * Proactively suggest and implement ideas and automations that can help scale the team * Bring user feedback to life with the product, design, and engineering teams to create new features and offerings * Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission **Recommended Experience** We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. Passion for applying talents in a fast-paced startup environment to tackle a major social issue is a must. **Essential Qualities** During the interview process, we'll be evaluating the following key qualities in your experience and potential: * **Detail oriented**: You can understand and communicate complex program requirements, manage internal systems and processes with ease * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity * **Excellent teammate**: You collaborate with and support your teammates, clearly communicate capacity and expectations **Values at blithequark** We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.blithequark.org/careers]( **Why Join blithequark?** * **Meaningful impact**: Contribute to a company that's making a tangible difference in the lives of millions of Americans * **Innovative environment**: Work in a fast-paced startup environment where innovation and collaboration drive growth * **Career growth opportunities**: Develop your skills and expertise in a supportive and inclusive culture * **Competitive compensation and benefits**: Enjoy a comprehensive compensation package, including benefits and perks that support your well-being **How to Apply** If you're passionate about joining a mission-driven company that's revolutionizing the student loan landscape, we invite you to apply for this exciting opportunity. Please submit your application through our website: [www.blithequark.org/careers]( **Join the blithequark Team** We're excited to hear from you and explore how you can contribute to our mission. Apply now and be part of a team that's shaping the future of student loan management. Apply for this job