Experienced Customer Service Representative - Work from Home Opportunity with blithequark

Transforming Customer Experience from the Comfort of Your Home At blithequark, a global leader in communications and technology, we're on a mission to redefine customer service by creating meaningful connections with each customer. As a Customer Service Representative working from home, you'll be the voice of blithequark, introducing the latest technology, services, and offers to our customers. Every interaction is an opportunity to make a lasting impact and drive customer loyalty. Your Impact as a Customer Service Representative As a key member of our team, you'll handle customer service calls ranging from billing and payments to plan changes and upgrades. You'll utilize your creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers. Resolve complex customer issues virtually using various tools and resources, with quick access to engage with your manager or support team for assistance. Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services. Perform basic troubleshooting on both products and services when issues arise. Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. What You Can Expect from blithequark As a Customer Service Representative at blithequark, you can expect a competitive compensation package and a range of benefits that support your well-being and career growth. Earn between $15.54 and $17.36 hourly, with additional compensation up to $3000 when monthly sales goals and performance expectations are met. Our top sellers earn up to $72,114 per year. Paid training completed from home, with additional resources to support your success. Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Employee discounts of up to 50% off on eligible blithequark wireless plans, internet, phone, and wireless home phone services. Essential Qualifications and Skills To succeed as a Customer Service Representative at blithequark, you'll need: Call center or customer service experience. Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required. A dedicated and secure workspace at home, with verified internet service and a reliable computer setup. Ability to work independently and manage multiple tools and systems to update customer accounts and maintain records. Excellent communication and problem-solving skills, with a customer-centric approach. Work from Home Requirements To work effectively from home, you'll need to meet the following requirements: Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs). An established dedicated work area (desk, chair, electrical outlet, direct LAN connection). blithequark will provide all necessary equipment, including keyboard, monitor, computer, and mobile device. Workspace must be in alignment with WFH standards, including technical, security, physical, and noise level requirements. Participation in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, and pictures of workspace setup. Career Growth Opportunities At blithequark, we're committed to helping you grow and develop your skills. As a Customer Service Representative, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With career possibilities limitless, you'll be able to take the lead as the voice of blithequark and drive customer loyalty. Join the blithequark Team If you're ready to transform customer experience and drive business success, we want to hear from you! Apply now to join our team as a Customer Service Representative working from home in Florida. With a competitive compensation package, excellent benefits, and opportunities for career growth, you'll be able to make a meaningful impact and achieve your goals. Don't miss this opportunity to be part of a dynamic team that is shaping the future of communications and technology. Apply today and take the first step towards a rewarding career with blithequark! Apply for this job