**Experienced Customer Service Representative – Remote (DAY Shift) at arenaflex**

Join arenaflex, a leading provider of innovative solutions in the Long Term Care and healthcare industry, as we seek an experienced and customer-focused Customer Service Representative to join our remote team. As a key member of our operation, you will play a vital role in delivering exceptional customer experiences, working closely with our Technologists, Directors of Nursing, and Administration teams. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that is committed to revolutionizing the Long Term Care and healthcare industry through cutting-edge technology and innovative solutions. Our team is passionate about delivering exceptional customer experiences, and we are seeking like-minded individuals to join our remote workforce. **Position Overview** As a Customer Service Representative at arenaflex, you will be responsible for providing top-notch customer service to our nationwide client base, handling customer orders, and ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. You will be an integral part of our operation, working closely with our Directors of Nursing and Administration teams to deliver exceptional results. **Key Responsibilities** * Provide prompt, accurate, and courteous responses to customers * Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) * Answer incoming customer service orders as soon as possible * Display active listening and superior customer service skills for both external & internal customers * Document activity to the arenaflex system * Display the ability to enter orders manually via our fax process * Display the ability to operate the phone system effectively * Adhere to work schedule * Other duties as assigned **Essential Qualifications** * Ability to work independently and as a team * Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel * Computer knowledge * Strong customer service skills * Solid communication skills (including verbal, written and listening skills) * Solid problem-solving and decision-making abilities * Good organizational skills * Execute and prioritize multiple tasks * Professional * Ability to type 35 – 40 words per minute * Flexible and adaptable to change * Medical terminology / experience preferred but not required * A minimum of a High school Diploma or equivalent required * Must have high-speed internet for Remote work **Preferred Qualifications** * Previous experience in a customer-facing role * Experience working in a call center environment * Familiarity with medical terminology and healthcare industry * Strong problem-solving and decision-making skills * Ability to work in a fast-paced environment **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at arenaflex, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and ongoing support to ensure your success in the role. Additionally, you will have access to a range of learning and development opportunities, including: * Ongoing training and development programs * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on the values of: * Customer focus * Innovation * Collaboration * Excellence * Integrity **Compensation, Perks, and Benefits** arenaflex offers a competitive wage and robust benefit package to full-time employees. Part-time employees are eligible for many of the same benefits, pro-rated. Benefits include: * Two weeks of vacation time * Health Insurance after 30 days! * Sick time * 6 paid holidays * Medical insurance allowance, giving you the freedom to customize your plan to fit your needs * Dental insurance * Vision insurance * Disability insurance * Company-paid life insurance * 401(k) **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Apply Now!** [Apply Job!]( We look forward to welcoming you to the arenaflex team! Apply for this job