Experienced Customer Service Representative – Delivering Exceptional Support and Ensuring Seamless Customer Journeys at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a people-centric organization that thrives on providing top-notch service to our customers. With a rich history of innovation and a commitment to excellence, we are seeking friendly, motivated, and passionate individuals to join our team as Customer Service Representatives. As a Customer Service Representative at blithequark, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys. You will work as part of a supportive team, utilizing cutting-edge technology to dispatch and return equipment, inspect and maintain equipment, and provide unparalleled support to our customers. Job Overview As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer service, both inside and outside our centers. You will use smartphone-based technology to manage rentals and inventory, move and hook up trucks and trailers, clean and inspect equipment, and answer questions and educate customers regarding our products and services. If you are a people person who loves helping others and is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Assist customers inside and outside blithequark centers with our products and services Use smartphone-based technology to manage rentals and inventory Move and hook up trucks and trailers Clean and inspect equipment on the lot, including checking fluid levels Answer questions and educate customers regarding our products and services Prepare rental invoices and accept equipment returned from rental Install hitches and trailer wiring Fill propane (certification offered through blithequark upon employment) Drive a forklift (certification offered through blithequark upon employment) Participate in ongoing continuous education through blithequark University Perform other duties as assigned Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Valid driver’s license and ability to maintain a good driving record High school diploma or equivalent Preferred Qualifications While not essential, the following qualifications are preferred: Previous customer service experience Basic knowledge of equipment maintenance and repair Ability to work in a fast-paced environment Excellent communication and interpersonal skills Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong customer service skills Ability to work in a team environment Basic knowledge of equipment maintenance and repair Ability to use smartphone-based technology Excellent communication and interpersonal skills Ability to work in a fast-paced environment Physical ability to move and lift equipment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing continuous education through blithequark University, as well as opportunities for advancement and career growth. You will also be eligible for a range of benefits, including: Career stability Opportunities for advancement Mindset App Reimbursement Gym Reimbursement Program Health insurance & Prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) 24-hour physician available for kids Dental & Vision Plans Business travel insurance You Matter EAP LifeLock Identity Theft Protection Critical Illness/Group Accident Insurance Dave Ramsey’s SmartDollar Program Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in creating a workplace where our employees feel valued, supported, and empowered to deliver exceptional service to our customers. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and making a difference in the lives of our customers. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits to support the well-being and success of our employees. These include: Competitive hourly rate Overtime opportunities Paid training and certification programs Opportunities for advancement and career growth Comprehensive benefits package, including health insurance, paid holidays, and 401(k) matching Discounts on blithequark products and services Recognition and reward programs Conclusion If you are a people person who is passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative at blithequark. With our commitment to career growth and development, comprehensive benefits package, and supportive work environment, we believe that blithequark is the perfect place to build a rewarding and successful career. Apply today and take the first step towards an exciting and fulfilling career with blithequark! Apply for this job