Experienced Customer Service Coordinator – Business and Government Customer Organization (BGCO) at blithequark

Introduction to blithequark At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are driven by innovation, creativity, and impact, and our community of people anticipates, leads, and believes that listening is where learning begins. In crisis and in celebration, we come together, lifting our communities and building trust in how we show up, everywhere and always. If you want to be part of a team that makes a difference, we invite you to join the blithequark family. About the Role The Business Government Customer Organization (BGCO) at blithequark is dedicated to assisting customers in reaching their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients. As a Customer Service Coordinator, you will be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience while working remotely from the convenience of your home office. Key Responsibilities Growing our business within existing accounts by identifying new opportunities and building strong relationships with our customers Building customer relationships, earning their loyalty and trust through exceptional service and support Asking questions, listening intently, and identifying what the customer really needs to provide personalized solutions Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns in a timely and efficient manner Selling the value of blithequark solutions and increasing company revenue through upselling and cross-selling opportunities Being solution-oriented and proactive, providing first-call resolution, eliminating repeat calls, and reducing unnecessary transfers Delivering efficient customer support on large accounts using web-based tools and technology Requirements and Qualifications To be successful in this role, you will need to have a strong passion for customer service, excellent communication and problem-solving skills, and the ability to work independently in a remote environment. The following qualifications are required: Bachelor's degree or one or more years of work experience One or more years of customer service and/or sales experience The ability to meet all home office requirements, including a private workspace free of distractions and a reliable internet connection Willingness to work a flexible work schedule, including evenings and weekends Preferred Qualifications The following qualifications are preferred, but not required: College degree Experience with facilitation and communication across all levels of the organization Experience resolving customer issues, billing, and/or handling product Q&A Experience promoting and/or selling products and services Experience applying technical knowledge to troubleshoot customer issues with evolving technologies One or more years of technical support experience Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment Technical acumen and interest in learning new technologies Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to training and development programs, mentorship opportunities, and a clear path for career advancement. We encourage our employees to take ownership of their careers and provide the support and resources needed to succeed. Work Environment and Company Culture Our company culture is built on a foundation of innovation, creativity, and impact. We believe in empowering our employees to be their best selves, both personally and professionally. As a remote employee, you will be part of a virtual team that is connected through technology and a shared passion for delivering exceptional customer experiences. We offer a flexible work environment, occasional in-person trainings and meetings, and a comprehensive benefits package. Compensation and Benefits We offer a competitive compensation package, including a salary, benefits, and opportunities for growth and development. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including discounts on our products and services, flexible work arrangements, and a comprehensive employee assistance program. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. Don't miss out on this opportunity to join a company that is shaping the future of technology and customer service. Apply today and take the first step towards a rewarding and challenging career at blithequark. Apply for this job